Due to the custom made nature of the items in our shop, refunds are not offered. However, if an item you ordered is damaged in shipment or faulty upon delivery, please contact us within 3 days of delivery and we will be happy to repair or exchange it for a replacement item in the same identical style, color, size, etc.
If you need to receive delivery of your order by a certain date for a special event, please notify us through the contact form before placing the order, to verify whether the item can be custom made and delivered within your requested time frame. Rush delivery is available upon request. Thank you!